The Customer Success Operations Manager will optimize processes, equip teams with tools for customer success, manage KPIs, and collaborate with leadership to achieve operational goals. The role involves training, analytics, and launching new services while addressing operational challenges.

The Senior Customer Success Manager will create and nurture relationships with strategic customers, ensuring they realize full value from the company's platform. Responsibilities include establishing success criteria, driving platform adoption, educating customers on new features, and maintaining a feedback loop for product enhancements. A focus on customer trust and issue de-escalation is crucial, alongside managing accounts and providing measurable results to drive renewals and expansions.

The Sales Manager for the Mid Market Sales Team at Abnormal Security will recruit and lead a sales team, driving revenue growth and managing team performance. Key responsibilities include developing account strategies, fostering customer relationships, forecasting revenue, and collaborating with sales engineering to facilitate product demonstrations.