Resolve the most complex technical issues for Anaplan customers as part of a global Level 3 support team. Troubleshoot and diagnose system-level problems, use monitoring tools (e.g., Grafana), collaborate with Engineering/Product/Customer Success, document investigations, raise and track bugs, lead release reviews, onboard features for support, and provide 24/7 emergency on-call coverage with adjusted shift schedules.

Generate sales-qualified leads for Anaplan’s enterprise SaaS platform through outbound calling, email, digital prospecting, and follow-up on inbound and marketing-generated leads. Build prospect relationships, conduct value-based discussions, use account-based sales development strategies, collaborate with field sales, schedule meetings and demonstrations, and meet pipeline, call, forecast, and meeting targets.