As a Staff Customer Success Manager, you will serve as the primary contact for key customers, guiding them through onboarding, adoption, and implementation of Kong products. You will advocate for the customer's technical and business needs, manage escalations, and cultivate relationships to ensure customer satisfaction and retention.

The Staff Solutions Architect will lead enterprise customers through the architecture and deployment of Kong technology, serving as a technical advisor. Responsibilities include driving customer engagements, collaborating with cross-functional teams, and providing thought leadership on production deployments.