Provide business travelers with support across chat, phone, and email for air, rail, hotel, and car bookings. Assess urgency, resolve issues, explain platform functionality, follow travel policies, and meet service-level and performance expectations. Maintain travel-industry and booking-system expertise, collaborate with internal teams, share product feedback, and identify recurring issues to improve traveler experience and operational processes.

Support Account Executives across the sales cycle: prospecting, discovery calls, stakeholder mapping, MEDDPICC participation, preparing presentation and handoff materials, data-driven process improvements, and activity tracking.