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Lead a team of five Mid-Market Account Managers to drive retention, renewals, churn prevention, adoption, and expansion. Own forecasting, reporting cadence, escalation management, and cross-functional partnerships. Coach and develop AMs, standardize processes, and scale playbooks to improve account health and revenue outcomes.

The Director of Strategic Accounts - APAC leads growth, retention, and success for Mindbody's customer across APAC, overseeing sales and account management teams, ensuring customer-centered strategies, and driving operational excellence.

The Senior Client Implementation Manager coordinates customer projects, manages implementations, consults on best practices, and leads smaller projects to ensure a seamless client experience with Mindbody software.

The Customer Implementation Manager coordinates customer project implementations and engagements, ensuring a seamless experience and scalability through effective communication and management.

The Implementation Manager oversees onboarding specialists, ensuring performance targets are met, coaching team members, and aligning implementation processes with customer success goals.