Lead complex enterprise deployments across cloud and on-premises environments. Design scalable architectures for data discovery, governance, security, and AI use cases; build integrations, automation, APIs, data pipelines, and ETL processes. Own customer outcomes from architecture through production scale, resolve infrastructure and data-system challenges, engage executive stakeholders, mentor engineers, and influence product strategy and roadmap.

Provide technical customer support for virtualization backup issues. Troubleshoot logs, Windows and networking environments, Veeam systems, and third-party Microsoft and VMware components. Own support cases from investigation through resolution, identify defects or misconfigurations, implement break-fix solutions, educate customers, and document interactions accurately in the CRM within SLA requirements.

Manage and grow mid-market and enterprise accounts (NSW state government, utilities, universities) through direct and channel sales. Drive pipeline, influence tenders, coordinate technical POCs, joint account planning with partners, forecast in Salesforce, and meet revenue targets. Travel up to 50% within territory.