The Operations Manager at Papa John's is responsible for shift management, team hiring and training, ensuring quality and safety standards, and managing restaurant performance. They supervise staff, maintain staffing levels, coach team members, enhance customer service, and contribute to sales goals while ensuring compliance with company policies.

The Manager Designate assists the General Manager by ensuring compliance with product and customer service standards, managing team performance, overseeing sales and profit goals, maintaining inventory levels, and ensuring the restaurant meets safety and cleanliness standards. This role aims to develop skills needed to transition to a General Manager position.