Lead post-sales managed services to maximize platform adoption, retention, and expansion. Analyze customer needs, design and configure Sprinklr solutions, manage change, optimize performance, and drive upsell. Serve as hands-on product expert and primary client contact, collaborate with product and engineering on improvements, deliver training, and cultivate senior relationships to ensure ongoing customer value.

Lead ANZ enterprise sales: own regional GTM strategy and revenue targets, build and coach an enterprise sales team, close complex multi-million dollar SaaS deals, expand strategic accounts, engage C-suite, manage MEDDPICC-led pipeline, and navigate ANZ compliance and procurement requirements.

The role focuses on unifying customer experience through Sprinklr's AI-native platform, enabling better engagement across customer touchpoints for brand loyalty.