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In this role, you will manage a technical support team, ensuring they meet KPIs and improve customer satisfaction. You will handle customer escalations, optimize support processes, and lead initiatives for team development and operational efficiency. Your role includes managing major outages and driving a customer-first approach.

The Senior Engagement Manager is responsible for overseeing the timely and budget-compliant delivery of solutions in collaboration with customer teams and partners. This role includes managing project governance, timelines, scope, risk, and financials while mentoring team members to achieve desired customer outcomes. A thorough understanding of customer goals and the ability to drive complex issues to resolution are essential.

The Inbound Sales Development Representative will qualify leads, manage inbound inquiries, and collaborate with Sales and Marketing teams to build the sales pipeline while achieving sales targets.