Provide phone, email, chat and social media support for Timely SaaS customers. Troubleshoot issues live, investigate root causes, communicate solutions clearly, and identify opportunities to add product value. Work collaboratively with a global support team, use Zendesk and Slack, and follow rostered phone support hours. Fixed-term (6 months), remote within New Zealand.

Provide high-quality, multi-channel support (phone, email, chat, social) for the Timely SaaS product. Troubleshoot issues, investigate root causes, translate technical details into plain English, and escalate as needed. Identify opportunities to add customer value, support adoption, and contribute to continuous improvement within a global support team. Role is fixed-term, full-time, remote within Australia.