Provide advanced technical support for Mainframe Access and Compliance software, troubleshoot complex z/OS issues, reproduce problems in lab environments, work with Product Engineering on defects, maintain knowledgebase (KCS), mentor junior staff, and communicate security and compliance impacts to customers and stakeholders.

As a Technical Adoption Manager, you'll drive customer success by helping federal organizations adopt VMware technology, creating Success Plans, and providing ongoing guidance and support.

The role involves guiding enterprise customers in adopting VMware Kubernetes Service (VKS), collaborating on designs and proposals, and delivering technical solutions and presentations to facilitate platform adoption.