Lead and scale Genesys' APAC CX Advisory practice: set regional strategy and operating model, build a high-performing team, advise C-level customers on AI-enabled CX transformation, drive regional commercial growth, establish governance and methodologies, and collaborate cross-functionally to deliver measurable customer and business outcomes.

Serve as the Asia Pacific Total Rewards subject matter expert, partnering with HR, payroll, finance and vendors to design, implement and govern compensation and benefits programs. Lead regional compensation cycles, market benchmarking, equity awards, benefits administration, compliance, and analytics. Provide strategic consultation, drive process improvements, support M&A impacts, and ensure alignment between global Total Rewards strategy and local market requirements.

The Customer Success Director drives customer value across enterprise accounts, ensuring retention, expansion, and execution of strategies to meet business objectives. The role requires collaboration with internal teams to enhance the customer experience and implement solutions for growth and transformation.