The Customer Success Manager will engage with partners and mid-market/SMB customers to promote product adoption, manage renewals and revenue retention, and encourage engagement through various initiatives. Responsibilities include hosting business reviews, monitoring account health, and identifying growth opportunities.

The Senior Solutions Consultant is responsible for the technical and competitive aspects of the Genesys sales cycle, engaging with enterprise and mid-market executives, providing technical information to customers, and owning the technical relationship with prospects to enhance customer experience.