Provide frontline IT support for Zapier employees in AU/NZ: troubleshoot Mac hardware/software, manage user accounts and Jamf tasks, escalate complex issues, create runbooks and self-service resources, assist with SSO/SAML integrations and build simple automations in Okta Workflows and Zapier.

Drive high-velocity pre-sales through live chat, demos, and email to qualify and convert leads. Create and manage a sales pipeline, demonstrate Zapier use-cases and APIs, and provide product feedback to improve sales collateral and processes. Collaborate cross-functionally and hit quota targets.