Own post-sale customer success for strategic travel agency accounts in Jakarta. Develop success plans, align stakeholders on goals, drive implementation and early adoption, monitor customer health, conduct business reviews, coordinate technical support, and identify renewal and expansion opportunities alongside Account Managers.

Manages hospitality customer accounts as the primary contact, overseeing onboarding, renewals, new sales, product adoption, business reviews, issue resolution, contract compliance, and revenue opportunities. The role supports account owners, coordinates service delivery and project teams, tracks risks in the CRM, monitors collections, and advises clients on hospitality revenue strategies and product usage.