Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.

Lead and unify ANZ account management and solutions sales teams to execute regional commercial strategy, drive enterprise growth, influence cross-functional stakeholders, coach high-performing account managers, optimize sales playbooks and pipeline, and deliver measurable business outcomes across complex, long-cycle enterprise deals.