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The Customer Success Consultant (SME) will support Elsevier customers by providing expertise in analytics solutions, ensuring successful adoption and deployment of products, conducting training, and assisting in customer engagement efforts. The role involves collaborating with Sales, Product, and Marketing to address complex customer needs, providing guidance during onboarding, and leading change management initiatives.

The Customer Success Consultant will provide consultative support and expertise for Elsevier customers, assisting with the onboarding and implementation of software solutions. The role involves collaborating with teams to ensure successful adoption of products, driving change management, and acting as a trusted advisor to enhance customer satisfaction and engagement with Elsevier's offerings.

The Account Manager for Elsevier Health eSales is responsible for developing new business with healthcare providers and educational institutions, managing the sales process, building networks with key accounts, and ensuring Salesforce data compliance. The role also involves strategic account planning and providing market feedback to support the company's objectives.