Serve as the primary technical lead for strategic customers—managing escalations, incident response, integrations, and proactive lifecycle recommendations. Liaise with account, support, operations, and engineering teams, deliver executive presentations, plan production changes, and drive process improvements to ensure customer success and product adoption.

Generate and qualify inbound and outbound leads for ANZ, research assigned accounts, run email and cold-call campaigns, track interactions in Salesforce, schedule demos, and execute account-based strategies with sales and marketing to connect with decision-makers.