Provides advanced technical support for Ping Identity products, troubleshooting customer issues across enterprise operating systems, Java environments, web servers, cloud platforms, and networking infrastructure. Manages escalations, phone support, alerts, weekend queue operations, issue reproduction, documentation, and cross-functional collaboration with Engineering, SRE, Product, and Customer Success teams. The role follows security and quality compliance processes while delivering timely, customer-focused resolutions in a global follow-the-sun support model.

The Senior Manager, Technical Account Manager role supports enterprise customers using Ping Identity’s cloud identity and access management platform. The provided description focuses primarily on Ping Identity’s products, culture, benefits, and commitment to diversity; specific responsibilities and qualifications are not listed.