The Customer Support Engineer role focuses on responding to support requests, explaining software features to customers, and ensuring smooth deployments. It involves coordinating between customers and the development team to resolve issues and providing support for cyber security technology related tasks.

The role involves engaging with new prospective customers to identify business opportunities, qualifying leads, articulating the value of the company's cybersecurity solutions, and maintaining relationships to support business growth. Inside sales representatives will be expected to meet targets and collaborate with marketing and sales teams.