Serves as a first point of contact for clients and financial advisers through phone, email, and web chat. Provides accurate support for superannuation, insurance, investments, and pensions; resolves enquiries, maintains interaction records, collaborates with the team to meet performance targets, and delivers high service standards. The role operates on a rotating weekday roster and follows a hybrid work model.

Handle inbound/outbound member enquiries for superannuation and financial services; provide accurate advice, maintain member records, meet KPIs, support agents, participate in training, and follow regulatory and fund requirements.