As a Technical Support Engineer at Intercom, you will assist customers in integrating Intercom into their products, troubleshoot issues, and communicate effectively to ensure a great customer experience. Your role involves becoming knowledgeable about the product and working closely with product teams to enhance usability and reliability.

The Technical Support Specialist at Intercom is responsible for educating and supporting customers on a global level. This role involves problem-solving, troubleshooting, and communicating effectively with customers to ensure they get the most value from the product. The position requires a passion for improvement and efficiency, as well as collaborating with product teams to enhance the customer experience.