The Senior Solutions Architect will provide technical consultation, manage customer onboarding and adoption of Grafana offerings, and ensure ongoing support, focusing on complex requirements and project management.

As a Support Engineer, you will debug customer issues, manage cases, troubleshoot connectivity, and contribute to knowledge sharing while cultivating customer relationships.

The Senior Solutions Engineer will collaborate with Sales to educate customers, deliver technical presentations, and drive product discussions, leveraging 5+ years of technical pre-sales experience, particularly in open source technologies or metrics/monitoring.