Leads Product and R&D operational excellence by managing planning cycles, departmental cadences, communication, goal tracking, strategic initiatives, project milestones, and cross-functional collaboration. The role supports product and engineering leadership, oversees roadmap communications and company events, maintains operational frameworks, anticipates improvement opportunities, and helps ensure programs remain aligned with organizational goals.

Lead and line-manage a Sydney engineering team while remaining 70–80% hands-on. Set technical direction, build backend services, APIs, and Angular interfaces, mentor engineers, partner with product and design, participate in hiring, and own production performance and incident resolution. The role focuses on scalable SaaS products for memberships, billing, loyalty, promotions, channel management, and localization.

Own the global payments and financial services product roadmap, including integrations with Adyen, Stripe, and CyberSource. Lead customer discovery, data-informed strategy, prioritization, documentation, and cross-functional delivery. Align engineering, marketing, operations, payments teams, executives, and external stakeholders while launching and scaling solutions. The role requires a customer-centric, analytical, entrepreneurial Product Manager with strong payments expertise and approximately 4–5 years of software product management experience.