Manages the full customer renewal lifecycle, including renewal strategy, quotas, forecasting, quotations, purchase orders, contracts, and churn reduction. Builds relationships with enterprise stakeholders, collaborates with Sales and Customer Success, identifies cross-sell and upsell opportunities, maintains Salesforce records, and provides renewal reporting. The role requires expertise in renewal processes, commercial policies, pricing, contract governance, and enterprise account management.

Provide advanced technical support for enterprise SCADA environments serving critical infrastructure customers. Responsibilities include resolving complex software, integration, communications, and performance issues; leading root-cause investigations; supporting installations, upgrades, migrations, and commissioning; troubleshooting HMI, alarms, databases, historians, and communications; validating fixes with development teams; documenting solutions; and advising customers. Occasional client-site travel is required.