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Deliver technical escalation and enablement for Microsoft 365 workplace services. Support identity management, collaboration, communications, security, and access-management workloads across Exchange Online, Teams, SharePoint, OneDrive, Azure AD, and related technologies. Guide customers on adoption and continuous improvement while providing hands-on engineering expertise within Datacom’s Microsoft 365 Centre of Excellence. Australian citizenship is required for eligibility for Baseline or NV1 clearance.

Designs, implements, supports, and governs Microsoft 365 solutions for enterprise customers. Leads solution architecture, technical governance, project delivery, documentation, stakeholder engagement, and customer consulting. Provides expertise across identity, security, collaboration, communications, data, files, endpoint management, Teams Voice, Exchange, and Windows Server technologies. Acts as a technical escalation point and mentors operational teams while contributing to capability development.

As a Senior DevOps Engineer, you will establish operational excellence through automation, manage code and platform lifecycles, and engage with customers while ensuring high availability and compliance.

Lead analysis, design, implementation and support of enterprise ERP/application systems. Provide technical leadership, resolve complex issues, monitor platform performance, produce documentation, ensure security/governance compliance, collaborate with stakeholders, and mentor engineering staff to deliver business outcomes.

Provide 2nd/3rd level application support across multiple clients, manage incidents and problems to SLA, coordinate with internal teams and vendors, participate in on-call 24/7 roster, support service transitions, contribute to projects, and improve operational processes and documentation.

Advise enterprise and government customers on CX and CCaaS transformations. Lead discovery, design strategic roadmaps, specify AI-enabled contact centre solutions (Conversational/Agentic AI, LLMs, IVR), support implementation, integration, testing, training, and adoption, and contribute to pre-sales and thought leadership.

Design and implement Saviynt identity governance and access management solutions for enterprise clients. Gather and analyse business and technical requirements, develop integrations and workflows, define architecture and technical specifications, engage stakeholders, and support maturation of IAM capabilities including IGA, PAM, SSO, and MFA.

Lead presales and delivery of complex infrastructure, networking and security solutions. Define architecture standards, produce HLD/SOR/SOW documentation, support RFP/RFQ responses, cost and price managed services, mentor solution architects, and drive cloud/hybrid Azure and Microsoft 365 designs aligned to Datacom frameworks.

Lead Azure cloud and AI platform design, implementation and operation. Build secure, governed landing zones and AI-ready environments, automate via IaC and GitOps, enable developer tooling, design agentic workflows and responsible AI practices, and produce reusable architectures and delivery patterns while advising customers and supporting proposals.

Design, deploy and support secure, scalable Azure cloud platforms; automate provisioning and operations with Infrastructure as Code; support migrations, troubleshooting, governance and operational excellence; contribute to AI-ready platform adoption and automation using enterprise AI services and best practices.