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Lead Shippit's customer support engine, managing offshore human teams and an Agentic AI workforce. Drive contact centre KPIs (CSAT, FCR, AHT, SLA), BPO governance, rostering, capacity planning, QA for AI, blended workforce strategy, stakeholder escalation, VOC insights, and continuous improvement in a SaaS/logistics environment.

Interim Financial Controller to lead finance operations through March 2027. Own month-end close (fast revenue and P&L delivery), manage and mentor a team of three, maintain controls, coordinate audits, oversee AR/AP/payroll/tax/treasury, manage equity and stock-option administration, and partner with the CFO on reporting and projects.

Contract FP&A Analyst responsible for owning the integrated three-statement model, driving rolling forecasts and budgets, analysing variances, preparing month-end and Board reporting, monitoring core SaaS metrics (ARR/MRR, churn, LTV, CAC, net retention), and partnering with budget owners to support planning and spend tracking.

Lead a four-person growth marketing team for B2B enterprise SaaS, own marketing budget and pipeline outcomes, partner with Sales/RevOps/Product, manage paid channels and external agencies, build and maintain marketing automation, tech stack and AI workflows (Airtable, Factors.ai, Webflow, Zapier), track commercial metrics, and drive AI adoption across the function.