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Provide analysis, advice and support across prudential risk and compliance frameworks. Develop policies, embed regulatory change, monitor compliance obligations, support incident and breach management, manage APRA engagement, and deliver senior reporting to inform governance and risk-based decisions.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Manage escalated insurance complaints through internal and external dispute resolution. Triage, register, acknowledge, allocate and maintain complaint records, support multiple inboxes, perform QA and audits, report trends, conduct root cause analysis, detect incidents, and contribute to training and continuous improvement within governance and regulatory frameworks.

Lead a multidisciplinary People & Culture consulting team handling complex employee relations, operational safety, wellbeing and workers' compensation. Partner with leaders to deliver people-first solutions, uplift leader capability, and drive continuous improvement across systems and processes (including ServiceNow) using data and insights to improve service delivery and outcomes.

Design and maintain claims knowledge artifacts, forms and communications aligned to regulation; translate regulatory and business change into usable guidance; lead initiatives to strengthen compliance, reduce risk and improve customer claims experiences; provide authoritative claims policy expertise and monitor industry developments.

Lead and manage strategic partner relationships with superannuation funds to deliver member-focused life insurance solutions. Influence senior stakeholders, drive commercial growth and retention, ensure service excellence, and lead teams to deliver improved partner and member outcomes while navigating regulatory and operational complexity.

The Business Resilience Manager will enhance organizational resilience, oversee continuity documentation, manage recovery strategies, and collaborate with various stakeholders to ensure operational preparedness during disruptions.

Provide legal guidance in compliance with financial services and life insurance regulations, advising on products and legal documents while managing risk and integrity.

Perform business and data analysis to improve third-party data quality, validate critical third-party information, resolve data gaps, optimise collection tools/processes, and deliver actionable insights to support risk management and governance.