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Provide risk and compliance advice for Group Life & Retirement, assess controls and incidents, drive remediation, report on incidents and trends, coach teams, and partner with Line 1 and Line 2 to ensure regulatory compliance and strong risk culture.

Lead a claims team to deliver fair, timely, human‑centred outcomes while managing escalations, risk, governance, and complex claims. Coach and develop staff, drive continuous improvement, and ensure regulatory and ethical compliance to protect customers and sustain portfolio performance.

Support actuarial finance by analysing lapse, morbidity and mortality experience across portfolios; produce experience investigations, recommend assumptions, automate monitoring processes, ensure data integrity, develop analytical tools (using R/SQL/Prophet), and provide business insights.

Provide functional and technical support for finance systems, leading configuration, testing, upgrades/patching, documentation, vendor collaboration, ticket triage, and post-live support to meet business and compliance needs.

Provide legal advice across claims, underwriting and commercial teams; manage litigated matters and external dispute processes (including AFCA); deliver legal training; advise on Life Insurance Code obligations; support Internal Dispute Resolution and review key product and commercial documentation to improve customer outcomes.

Lead a Claims Quality Assurance team to ensure accurate life claim assessments, drive risk management and continuous improvement, resolve escalations, support complex claims, oversee operations and reporting, and develop staff while delivering QA-driven remediation and projects.

Maintain and own workforce planning tools, capacity and forecast models for claims; analyse demand versus capacity, generate actionable insights and reporting (Power BI), engage leaders to inform budgeting and staffing decisions, and deliver training to build planning capability.

The Head of IAM and Cyber Platforms will manage IAM capabilities and cyber security platforms, ensuring effective measures against cyber threats and leading identity programs.

Provide legal guidance for TAL's Group Life and Retirement, ensuring compliance and enabling secure, reliable outcomes through risk management and regulatory interpretation.

The Accountability Manager ensures the Accountability Framework is implemented across the business, provides compliance oversight, and offers expert advice to senior leaders.