The Customer Success Manager (CSM) at Duck Creek Technologies is responsible for managing and developing multiple medium to large accounts, acting as the primary contact and trusted advisor for customers. They collaborate with internal teams and Customer Success Engineers to drive customer success, focusing on understanding customer goals and ensuring high product adoption.

As a Customer Success Engineer Manager, you will lead technical discussions with clients, propose solutions, and provide technical leadership to project teams. You will prioritize customer success, understand compliance requirements, and remain updated with product roadmaps while supporting internal teams with technical expertise.