Top Technology Jobs & Startup Jobs in Sydney

Design, build, and operate scalable web services and platform capabilities for customer operations. Lead technical design, architecture decisions, code reviews, documentation, API integrations, Infrastructure as Code, observability, and production reliability. Develop AI-assisted and agentic systems, collaborate with product and QA teams, and deliver major technical initiatives from discovery through production while improving engineering practices and platform maturity.

Lead development, governance, and optimisation of embedded insurance products across ANZ. Drive product design, underwriter sourcing, compliance (DDO/RG146), policy wording, performance reporting, and partnership proposals while managing underwriter relationships and monitoring regulatory changes to maintain competitive, compliant products.

Provide premium inbound phone support for enterprise customers, managing complex or emotional conversations through resolution or escalation. Handle email and live chat during non-call periods, maintain accurate Zendesk records, meet SLAs and quality standards, follow compliance procedures, and identify process or regulatory concerns. The role requires strong verbal and written communication, sound judgment, composure under pressure, and the ability to manage multiple workflows without sacrificing quality.

Design and build an in-house fraud/risk evaluation platform as a senior full-stack engineer. Translate product requirements, review architecture, implement cross-stack services, own monitoring and alerting, and collaborate with stakeholders to deliver real-time decisioning capabilities.

The Engineering Manager for Developer Experience will lead a team to improve development tools and processes, enhance the developer experience, and manage internal platforms, while embodying a customer-oriented mindset.

Lead a 2–4 engineer team to design, build, operate, and improve Customer Operations applications (Claims Portal, chatbots). Own technical direction, delivery, architecture, observability, and AI/LLM integrations. Mentor engineers, establish engineering best practices, collaborate cross-functionally, and measure improvements in reliability, quality, and operational outcomes.

Lead infrastructure and reliability strategy across the organization. Architect multi-region cloud platforms, define observability and SLOs, lead incident response, build automation and self-service platforms, mentor engineers, apply AI-assisted tools, and drive cloud cost optimisation and disaster recovery practices.

Manage and grow Cover Genius's community across social and review platforms. Own channel publishing, monitor engagement and DMs, triage customer issues with Customer Success, manage Glassdoor and employer brand content, optimize profiles (G2, TrustRadius), and report on growth, sentiment, and response metrics. Partner with Talent for recruitment marketing and employee advocacy.