Lead enterprise AI adoption among Australian and APAC law firms and in-house legal teams. Engage senior legal stakeholders, demonstrate Clio’s AI solutions, design and manage technology pilots, guide workflow transformation, and measure customer outcomes. Partner with account executives, marketing, product, and sales teams to influence buying decisions and improve go-to-market strategy. Represent Clio in the legal innovation community and help establish the Legal Architect function across APAC.

Provides first-line enterprise customer support for Clio Operate across APAC. Responsibilities include troubleshooting and resolving tickets, communicating technical information, triaging and escalating issues, meeting service levels, maintaining support records, creating documentation, analyzing ticket trends, and contributing to service desk process improvements. Works closely with second-line support, product, and engineering teams to improve customer outcomes and platform support.