Guide upmarket SaaS customers through onboarding, implementation, adoption, compliance, and value realization. Manage customer health and retention, identify risks and expansion opportunities, provide product and compliance guidance, coordinate issue resolution, advocate for customer needs, and collaborate cross-functionally to improve engagement and outcomes.

Own expansion and retention for Vanta’s APJ customer accounts. Serve as the primary contact for post-sale commercial conversations, including upsells and renewals. Build trusted customer relationships, identify expansion opportunities, manage sales cycles, negotiate deals, forecast revenue and churn, maintain Salesforce pipeline hygiene, and collaborate with Customer Success, Marketing, Enablement, Support, and solution experts.