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The Software Implementation Consultant focuses on delivering consulting and support services for Civica's software in local government settings, analyzing processes, troubleshooting issues, and enhancing customer satisfaction through effective communication and relationship building.

As a Credit Controller, manage customer portfolios, pursue overdue invoices, ensure timely payments, and collaborate with finance teams to resolve account queries.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Provide Level 2 support for the Civica Education Suite: investigate and troubleshoot complex application issues, run SQL queries for data validation, review logs and background jobs, handle SLA-driven cases, liaise with Level 3 Support, Product, Engineering and Technical Operations, and assist with integrations, finance modules, and reporting-related issues.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.

Translate global product marketing strategy into APAC execution. Develop regional value propositions, messaging, GTM plans, and sales enablement. Lead product launches, drive pipeline, conversion and sales velocity, partner with Product, Sales, Customer Success and Marketing, and build customer advocacy and evidence programs to improve commercial outcomes across multiple APAC markets.

Manage strategic customer relationships across government, education, and health sectors. Drive account growth, renewals, and value realization; lead governance forums and business reviews; translate customer needs into actionable plans with product, delivery, and support teams; use data and metrics to improve customer outcomes and manage complex portfolios.

The Project Manager will lead complex SaaS implementation projects for local governments, ensuring delivery excellence and stakeholder engagement from planning to go-live.

The role involves advising education organisations on financial management, implementing systems, and delivering training programs to improve operational outcomes. It focuses on enhancing financial processes in education.