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The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.

The Director leads an international team that consults with prospects to design solutions for contact centers, focusing on AI and Digital environments, while overseeing Presales activities and coaching team members.

The Software Engineer will implement, configure and deliver AI solutions, focusing on integrations and conversational AI across the NICE CXone ecosystem, while ensuring quality and problem-solving in a collaborative environment.

The Senior Software Engineer will lead a squad to deliver technical solutions, architect enterprise SaaS applications, and ensure system performance, reliability, and security while fostering an engineering culture of excellence.

Lead AI adoption and stabilization for enterprise contact centers: execute adoption playbooks, optimize AI outputs (prompt engineering, knowledge alignment), validate UAT, analyze usage and KPIs, build adoption scorecards, and drive cross-regional stakeholder alignment to increase sustained AI value.

The Senior Technical Account Manager drives customer success by providing solutions and support for enterprise accounts, collaborating across teams to enhance customer engagement and satisfaction, and resolving technical issues.

The Customer Success Manager ensures customer satisfaction and outcomes by leveraging enterprise software, engaging with executives, tracking success metrics, and implementing retention strategies.

The AI Solution Strategist role involves collaborating with product managers and engineers to develop conversational AI agents, driving customer success and supporting AI initiatives. The position requires strategic thinking, project management, and skills in aligning technical and business teams, while focusing on agent design and performance analytics.

The AI Forward Deployed Engineer designs, builds, and deploys AI-driven customer engagement solutions, working closely with customers and stakeholders to create intelligent automation systems for various industries.