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The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.

Manages partner success across APAC resale partners, supporting onboarding, enablement, adoption, business reviews, customer health, escalations, and operational consistency. Builds relationships with partners and internal teams, resolves conflicts, communicates regional insights, and drives customer and partner outcomes. The role collaborates cross-functionally with Sales, Product, Marketing, Support, Services, and regional leadership, with travel of up to 30% across APAC.

Owns a national sales territory, drives revenue growth, manages complex enterprise sales cycles, and builds relationships with C-level stakeholders. Develops account strategies, supports implementation roadmaps, collaborates with presales and technical teams, and pursues joint opportunities with partners. The role focuses on expanding into untapped markets, replacing competitor solutions, and consistently achieving quarterly and annual targets.

Leads NiCE’s APAC partner business across India, the Middle East, ANZ, Japan, and Southeast Asia. Owns partner strategy, ecosystem development, partner-sourced revenue, pipeline management, executive relationships, and joint go-to-market initiatives with GSIs, hyperscalers, BPOs, and resellers. Manages and develops 8–10 partner managers, drives AI-first CX enablement, represents NiCE at regional events, and reports on partner performance and market trends.