Manage a book of mid-market accounts to grow net retention through upsells, cross-sells, renewals, and contract negotiation. Build strong client relationships, generate proposals, manage pipeline reporting, collaborate internally, and maintain deep product and subscription knowledge to support client lifecycle.

Own and expand strategic enterprise accounts by building trust with senior stakeholders, creating and executing account plans, coordinating internal resources to close upsell/cross-sell opportunities, mitigating churn with Customer Success, demonstrating Absorb LMS, and tracking pipeline and market activity to drive growth.