Develop, maintain, and improve TASK's technical product documentation. Collaborate with engineering, product, support, and customer success to identify gaps, structure content, select tools, establish QA and review cadences, and ensure documentation is accurate, audience-appropriate, and release-ready.

Provide Level 2 technical support for TASK's POS and customer engagement products: investigate escalated tickets, troubleshoot intermediate hardware/software and integrations (SQL, APIs), write queries/read logs, update knowledge base, escalate to senior teams as needed, manage ticket queue, and work rostered flexible hours including weekends.