Serve as primary technical contact for clients using FlexTrade products: gather requirements, troubleshoot and resolve incidents, publish RCAs, coordinate with development/QA, implement fixes and patches, onboard FIX connections and liquidity providers, and automate tasks with scripts. Provide client-facing support and drive technical implementations.

Provide technical, client-facing support for FlexTrade trading systems: gather business requirements, troubleshoot and resolve issues end-to-end, coordinate with development and QA, publish RCAs, onboard FIX connections, and build scripts/tools (shell, Python, Perl, C++) to implement solutions while managing client relationships and expectations.