Provides first-line customer support for a SaaS health and safety platform. Manages cases from investigation through resolution, troubleshoots issues, explains platform functionality, facilitates training sessions, documents interactions, escalates complex problems, and communicates recurring issues and product feedback internally. The role also supports testing, process improvement, service quality, and data protection requirements.

Provide first-line support for SaaS customers by investigating and resolving issues, managing support cases, explaining platform functionality, delivering training webinars, documenting resolutions, escalating complex problems, and sharing recurring feedback with internal teams. The role also supports testing, process improvements, service-level standards, and compliance with security, privacy, and data protection requirements.