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The role involves collaborating with sales teams to design and present tailored Dynamics 365 CRM solutions, respond to proposals, lead workshops, and provide technical leadership to clients while staying updated on industry trends.

Manage monthly Dynamics 365 CRM releases; analyze, assign, and resolve defects and enhancements; perform code reviews and ensure code quality; set up and manage online CRM environments; perform Wave release impact analysis and release management; coordinate with multiple teams; utilize .NET/C# and Azure tooling.

Elicit and analyze business requirements, translate them into technical specifications, and collaborate with architects, developers, testers, and users to design and deliver secure, scalable integration solutions on Microsoft Azure using Azure Integration Services.

Lead architecture and implementation of insurance solutions using Duck Creek or Guidewire across Policy, Claims, Billing, Reinsurance, Clarity, and Digital platforms. Develop architectural blueprints, manage integrations via APIs/middleware, mitigate technical risks, coordinate deployments with development/QA/DevOps, provide technical leadership and mentorship, and engage stakeholders to translate requirements and present solutions.