Design, implement, and maintain data center infrastructure, ensuring optimal performance and security. Collaborate with teams for upgrades and troubleshooting.

The IT Support Specialist III resolves technical problems, manages help requests, documents user information, and installs new PCs, mentoring less experienced team members.

Provide 24x7 network support for production and corporate networks, troubleshoot Layer 1-3 issues, maintain WAN/edge/datacenter/CDN infrastructure, perform installs/upgrades, collaborate with ISPs/vendors, monitor network health, and create/update SOPs. Shift-based role aligned to Sydney hours.