Top Technology Jobs & Startup Jobs in Sydney

Create clear, compliant customer communications for life insurance policy journeys. Translate complex and regulatory information into customer-friendly correspondence, coordinate internal and external approvals, meet project and campaign deadlines, and maintain document governance, accuracy, consistency, and version control. The role requires collaboration across TAL and alliance partners while supporting positive customer outcomes in a regulated financial services environment.

Use data science, analytics, and emerging technologies to improve customer retention and commercial decision-making for life insurance portfolios. Build scalable data assets, dashboards, reporting solutions, statistical and machine learning models, and automated cloud-based analytics processes. Translate complex analysis into actionable recommendations for technical and non-technical stakeholders while supporting responsible, compliant data and AI practices.

Provides expert technical oversight for complex Group Life Insurance claims, including TPD and Income Protection. Reviews and authorizes claim decisions, interprets policies and regulations, guides claim strategy, and supports adverse claims. Coaches claims professionals, facilitates technical forums, contributes to quality assurance and governance, identifies capability gaps, and improves claims processes while collaborating with internal leaders and external stakeholders.

Analyze claims complaints by reviewing claim files, customer interactions, complaint records, and operational processes. Identify root causes, trends, emerging risks, systemic issues, and improvement opportunities. Prepare reporting and recommendations for leaders and governance forums, collaborate with claims, quality, risk, customer experience, and dispute resolution stakeholders, and support initiatives that improve claims handling and customer outcomes.

Manage complex group life insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial evidence, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; and make evidence-based eligibility decisions. Mentor junior staff and provide technical leadership across the claims team.

Manage complex Group Life insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial information, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; gather evidence; and make sound claims decisions. The role also involves mentoring junior staff and providing technical leadership.

Manage complex Group Life Insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, and medical and financial evidence. Communicate with customers, advisers, practitioners, and other stakeholders; develop return-to-work plans; lead case conferences; ensure regulatory and procedural compliance; and make evidence-based eligibility decisions. The role also mentors junior staff and provides technical leadership.

Manage a portfolio of group life insurance TPD and IP claims from assessment through finalisation. Responsibilities include analysing claims, calculating payments, communicating with customers and advisers, coordinating treating doctors and rehabilitation consultants, engaging medical and legal specialists, participating in case conferences, and managing third-party providers to deliver timely, high-quality outcomes.

Coordinates strategic initiatives and change implementation across TPD Claims. The role aligns stakeholders, manages deliverables, supports training schedules, tracks progress, prepares reporting and change communications, and assists with administration. It also supports business readiness, capability uplift, continuous improvement, and compliance with regulatory, governance, and quality standards while delivering customer-focused outcomes.

Lead customer remediation and review initiatives within the claims function. Investigate complex customer, process, and operational issues; identify root causes and sustainable solutions; manage remediation projects from initiation through implementation; analyze information; present recommendations to senior leaders; and drive process improvement, risk reduction, customer advocacy, and operational excellence.