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Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, and deliver clear communication and support to customers and stakeholders.

Manage Group life insurance claims (TPD and IP) end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, maintain clear customer and partner communication, and participate in case discussions to deliver timely, high-quality claim outcomes.

Plan and deliver technology and transformation project audits, identify and report findings, engage senior stakeholders, validate remediation actions, and improve risk and control frameworks across the organisation.

Provide risk and compliance advice for Group Life & Retirement, assess controls and incidents, drive remediation, report on incidents and trends, coach teams, and partner with Line 1 and Line 2 to ensure regulatory compliance and strong risk culture.

Support actuarial finance by analysing lapse, morbidity and mortality experience across portfolios; produce experience investigations, recommend assumptions, automate monitoring processes, ensure data integrity, develop analytical tools (using R/SQL/Prophet), and provide business insights.

Provide functional and technical support for finance systems, leading configuration, testing, upgrades/patching, documentation, vendor collaboration, ticket triage, and post-live support to meet business and compliance needs.

Provide legal advice across claims, underwriting and commercial teams; manage litigated matters and external dispute processes (including AFCA); deliver legal training; advise on Life Insurance Code obligations; support Internal Dispute Resolution and review key product and commercial documentation to improve customer outcomes.

Lead a Claims Quality Assurance team to ensure accurate life claim assessments, drive risk management and continuous improvement, resolve escalations, support complex claims, oversee operations and reporting, and develop staff while delivering QA-driven remediation and projects.

Maintain and own workforce planning tools, capacity and forecast models for claims; analyse demand versus capacity, generate actionable insights and reporting (Power BI), engage leaders to inform budgeting and staffing decisions, and deliver training to build planning capability.

The Head of IAM and Cyber Platforms will manage IAM capabilities and cyber security platforms, ensuring effective measures against cyber threats and leading identity programs.