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Provide legal advice and support across Claims, Underwriting, Risk & Compliance; manage litigated matters, AFCA disputes and external complaints; deliver training; review product documentation and commercial agreements; partner with internal teams and external counsel to manage risk and regulatory matters.

Analyze portfolio and customer data to deliver pricing insights, build and enhance actuarial models, develop data-driven tools and automation, and partner with stakeholders to produce actionable recommendations that balance customer value, growth and risk.

Use data, analytics and emerging technology to improve customer retention and long-term value across retail life insurance portfolios. Build scalable data assets, automate analytics, develop models, deliver dashboards and reports, translate analysis into stakeholder recommendations, and champion responsible data and AI practices to support pricing, retention and strategic decision-making.

Lead preparation and delivery of investment risk, performance and ALM reporting to Board, ALCo and senior executives. Provide actionable analysis of investment risks and portfolio performance, ensure reporting quality, improve reporting systems and data stores, automate analytics, and present insights to governance forums. Partner with Investment Operations, Risk, Capital, Legal, Finance and IT to support investment governance and regulatory obligations.

Assess life insurance claims by reviewing policies and medical, vocational and financial documentation; determine eligibility, apply professional judgement, communicate outcomes, partner with customers and stakeholders, and provide benefit payments and support.

Manage a portfolio of retail life insurance claims end-to-end, assess and finalise payments, engage stakeholders, provide empathetic customer service, participate in case discussions, and ensure timely, accurate claim outcomes in line with policy and authority limits.

Lead a 17-person Financial Control team to deliver month-end close, reconciliations, controls and external reporting. Drive general ledger, reconciliation and investment system implementations, manage external audit and custody arrangements, partner with stakeholders on transformation and ensure governance, transparency and operational resilience.

As a Claims Technical Specialist, you will provide technical guidance across various claims, coach Claims Consultants, and ensure quality outcomes while adhering to compliance standards.

Design and maintain claims knowledge artifacts, forms and communications aligned to regulation; translate regulatory and business change into usable guidance; lead initiatives to strengthen compliance, reduce risk and improve customer claims experiences; provide authoritative claims policy expertise and monitor industry developments.

Provide financial risk and compliance guidance across the business, develop risk appetite and ICAAP support, lead stress testing, embed risk awareness with stakeholders, and deliver strategic risk advice for TAL's financial risk portfolio.