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Lead the Claims Quality Assurance team, focusing on claim assessment, risk management, customer service, and continuous improvement initiatives while managing staff and ensuring compliance with policies.

Coordinate and manage escalated complaints through internal and external dispute resolution processes while ensuring compliance and quality assurance. Analyze complaint trends and support training initiatives for continuous improvement.

The Senior Claims Consultant manages Group Life Insurance claims, ensuring compliance and delivering exceptional service by analyzing claims and mentoring junior staff.

As a Senior Claims Consultant, you'll manage complex Group Life claims, provide exceptional customer service, and mentor junior staff while working with various stakeholders to ensure quality claim outcomes.

Join the Customer Experience team, assisting customers with inquiries, resolving issues, completing admin tasks, and supporting team members while following compliance regulations. Full training provided in life insurance.

The Claims Customer Solutions Analyst analyzes customer impact from remediations and supports the delivery of remediation activities within TAL. Responsibilities include conducting root cause analysis, formulating strategies, and maintaining data quality for reporting.

The role involves analyzing customer impacts, delivering remediation activities, and coordinating with stakeholders to enhance customer solutions and operational resilience.

The Partnership Manager will manage relationships with superannuation partners, handle inquiries, collaborate with internal teams, and support improvement initiatives. Focus on exceptional service and stakeholder engagement is essential.

Manage and strengthen partnerships with key corporate and trustee partners, support operational needs, and drive improvements using data and feedback.

The Partnership Analyst role involves providing operational insights, managing relationships with partners, ensuring contractual obligations are met, and facilitating queries from fund administrators.