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The Business Analyst will improve workflows in loan applications, collaborate with stakeholders to enhance processes, and support operational efficiency.

Own and evolve the end-to-end origination platform for multiple lending channels. Define platform roadmap, drive architecture and scalability decisions, translate operational and regulatory needs into product capabilities, deliver customer portals and internal tooling, and ensure reusable, platform-first solutions across the organisation.

Own portfolio performance and pricing strategy across personal loans and consumer automotive finance. Analyze volume, margin, risk, returns, customer cohorts, and lending economics; build pricing, profitability, and commercial models; evaluate policy, AI, and automation opportunities; and provide recommendations to senior executives. Collaborate with Product, Risk, Treasury, Finance, and Distribution to improve growth, profitability, and portfolio returns.

First-line technical support for lending products: respond to tickets, diagnose production issues across apps, databases and APIs, coordinate incident response, triage to engineering, and build runbooks and automation to reduce recurring support.