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Support execution of branded content campaigns across editorial, video, social and podcasts. Manage timelines, assets, approvals, client communications, reporting, social campaign setup/optimization, internal amplification, meeting notes, and assist with production budgets, contracts, purchase orders, invoicing and delivery.

Manage a portfolio of real-estate agency clients across NSW, ACT and NT to drive product adoption, onboarding, retention and satisfaction. Deliver training, proactive engagement, data-driven adoption strategies, issue resolution, cross-functional collaboration, and targeted churn mitigation while supporting product rollouts and customer success initiatives.

The Customer Support Manager leads a team to deliver exceptional customer service, drives performance improvement, and optimizes operational metrics for better efficiency and quality.