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Lead end-to-end customer onboarding, transition and hypercare for AP+ products. Coordinate customers, schemes, internal teams and third parties to deliver compliant, timely onboarding, manage risks and issues, ensure operational readiness and handover to BAU, and drive continuous improvement in processes and customer outcomes.

Support operational integrity and availability of AP+ payment systems by analysing operational data, managing incidents, onboarding members, resolving issues with stakeholders, maintaining documentation, and driving continuous improvement and compliance.

Provide 24/7 application support for mission-critical payment platforms: monitor production, investigate and resolve incidents, manage changes and releases, partner with engineers and vendors, improve observability and automation, support deployments and operational readiness, and maintain operational documentation to enhance service reliability.