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Owns the strategy, roadmap, lifecycle, commercialization, and optimization of eftpos card-not-present products within AP+ Retail Payments. The role uses customer, market, stakeholder, and performance insights to define propositions, develop business cases, guide investment decisions, prioritize requirements, and lead go-to-market activities. Requires strong expertise in card payments, e-commerce, payment value chains, stakeholder leadership, and commercial product development.

Own the full lifecycle of fraud and scam prevention products across card and account-to-account payments. Develop propositions, strategies, roadmaps, business cases and controls using customer insight, market intelligence and performance data. Lead cross-functional delivery, launches and optimisation while engaging banks, fraud leaders, technology teams and senior stakeholders. Apply expertise in card fraud, APP scams, account takeover, mule activity, transaction monitoring, intervention and recovery to deliver scalable products across Australia’s payments ecosystem.

Plans and delivers risk-based control assurance activities, including control design and operating effectiveness testing. Assesses control effectiveness, identifies systemic issues and emerging risks, and translates findings into actionable insights. Partners with control owners to validate deficiencies and drive sustainable remediation. Monitors assurance plans, control effectiveness, and remediation progress while reporting control environment maturity to management and improving assurance practices.

Manage and continuously improve the Business Continuity Management capability, including business impact analyses, dependency assessments, continuity and recovery plans, testing exercises, remediation, governance, assurance, metrics, and executive reporting. Advise business, technology, and risk stakeholders while integrating business continuity with incident, disaster recovery, and crisis management processes. Drive organisational resilience maturity and preparedness across a complex, regulated payments environment.

Support operational integrity and availability of AP+ payment systems by analysing operational data, managing incidents, onboarding members, resolving issues with stakeholders, maintaining documentation, and driving continuous improvement and compliance.

The Risk in Change Manager leads risk assessments for key initiatives, advises on risk impacts, enhances risk processes, and supports regulatory engagement.