Manage end-to-end mortgage settlements from unconditional approval through settlement, liaise with brokers/solicitors/funders, handle post-settlement servicing (direct debits, redraws, discharges), resolve issues, maintain loan and CRM records, meet SLAs, and improve processes using automation and AI.

Assess end-to-end residential mortgage loan applications in line with Skip credit policy. Own applications from submission to settlement, make quality credit risk-based decisions, improve credit assessment processes, and collaborate with engineering and customer operations to increase automation and deliver excellent customer outcomes.