Manage domestic and international client accounts, serving as the primary contact and ensuring strong service delivery and customer satisfaction. Oversee program performance, provide strategic account support, analyze data, report results, identify revenue-growth opportunities, and collaborate with operational, finance, supply chain, and implementation teams. The role also includes mentoring, knowledge sharing, and providing subject matter expertise.

Conduct in-home and virtual consultations with prospective relocation customers, uncover needs, manage sales pipelines, close profitable business, maintain CRM records, and provide accurate handover details to operations. The role requires consultative selling, strong commercial judgment, relationship-building, organization, and travel across the Sydney region, with occasional branch visits.

Leads pricing strategy for global relocation accounts, balancing revenue growth, competitiveness, and profitability. Manages complex pricing exercises, analyzes client profitability and financial drivers, develops pricing models and structures, and provides recommendations to senior leadership. Partners with Finance, FP&A, Client Development, and Client Service teams to improve financial performance, support new business opportunities, and enhance pricing analytics.