Customer Support Specialists at Klaviyo provide exceptional assistance to customers, resolve issues, and transform workflows using AI tools. Candidates must communicate effectively and possess problem-solving abilities.

As a Product Expert, you will provide high-quality support to Klaviyo customers, resolve issues through email and live chat, and document troubleshooting steps. A focus on AI tools and solutions is vital for transforming workflows.

The Senior Renewals Specialist is responsible for managing the renewal process for customers, collaborating with Sales and Customer Success teams, and identifying upsell opportunities.