This role involves acting as a trusted advisor and account manager for enterprise clients, guiding them in IT strategy, infrastructure, and security, while shaping client relationships and improving processes.

Serve as a trusted advisor to clients, identifying AI, automation and collaboration opportunities, building roadmaps and business cases, facilitating workshops, driving adoption, and tracking measurable productivity outcomes using Microsoft 365 and modern workplace technologies.

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.