Manage and grow a book of SaaS customers in APAC, driving renewals, expansion, adoption, and satisfaction while coordinating with reseller/VAR partners and internal teams to remove blockers and document CRM activity.

Provide first-line SOC support and act as intermediary between partners/customers and the SOC. Deliver phone/email/chat support, explain SOC actions, lead partner calls, troubleshoot product issues, collaborate with internal teams, and contribute to knowledge-base content.