Provides technical support for hardware, software, networks, office peripherals, and user technology issues. Diagnoses and resolves incidents, monitors system performance and logs, manages network devices and security protocols, maintains hardware and software inventories, documents configurations and resolutions, supports onboarding, trains users, and coordinates hardware procurement with vendors.

Build and operate large-scale, multi-cloud infrastructure supporting Elastic Cloud. Responsibilities include developing automation software and internal tools in Golang, managing Linux hosts and containerized workloads, improving observability and reliability, participating in on-call rotations, handling incidents and postmortems, contributing to code reviews and documentation, and mentoring teammates.