Own a portfolio of enterprise customers to drive retention, growth, and satisfaction. Act as trusted advisor, manage escalations, deliver business reviews, develop success plans, capture outcomes, coordinate cross-functional resources, mentor junior team members, and communicate customer feedback to Product.

Lead multiple concurrent SaaS implementations from kickoff to graduation. Manage project plans, configure and validate software, gather requirements, train clients, drive adoption, and coordinate cross-functional teams to deliver on-time, in-scope implementations and high customer satisfaction.